Remote Monitoring
LETN recognise that some of our clients rely so heavily on their IT that they need to know the moment it stops working. To help achieve this we have built a blended approach to monitoring small business IT. Using many inexpensive software and hardware products and our wide industry experience we now deliver a real-time alerting system to clients that purchase our Remote Monitoring service.
Using either email or SMS texts we can alert not only our Technical account managers but also your management, meaning they are aware of issues before arriving at the office.
Unique Features of our Remote Monitoring Service
- Gives us the ability to fix your issues before they effect your business
- Monitor multiple aspects of your IT infrastructure from key services running on servers right through to your server room environment.
- Three month rolling agreements NO ANNUAL CONTRACT!
- Alerts can be configured to reach your managers based on who needs to know what when.
- LETN manage the relationship with your third party service providers meaning we will take ownership of the issue for you and manage to its resolution.
Knowing what to watch
Our combined experience at LETN means that we can actively advise our customers what aspects of their infrastructure they need to monitor. Using the available hardware management agents from Tier One Vendors and software tools from environmental hardware like UPS’s and temperature sensors we can stay aware of any physical change in your IT. To increase this service level LETN have worked to integrate monitoring of key services like email and SQL which helps maintain our clients service levels to their customers.
Being There When You Need Us
Our service is unique in the Small Business Marketplace… Monitoring these critical services is only half of the equation, responding to the issue and following it to its resolution is very important. It is for this reason that LETN either bolt this service onto silver support or provide a responsive service alongside it. This includes liaising with your third party service providers such as electricity, telecoms or hardware to ensure a swift resumption of service.
A Total Solution
At LETN Solutions we provide an all round total Solution for our customers. The varying skills and industry knowledge that we make available to every customer, helps us deliver the right blend of advice and support. From network cabling or air con units to software and installation services we will assist your business with anything IT related. With all this in mind can you afford not to be talking to us?
