CRM Solutions
In today’s complex business world, competitive advantage is harder to achieve – and even more difficult to maintain – than it ever has been before. In a time of instant global communication and ubiquitous information, the ability to respond with speed, knowledge, and confidence to the ever shifting needs of your customers and the ever-changing strategies of your competitors is critical. No matter what size your company is, success depends on whether you can gain a deeper understanding of your customers and your markets and then pursue the opportunities that emerge at every stage of the customer life cycle.
LETN are focused on our customer’s business goals and as such are well positioned to help evaluate, plan and deliver Customer Relationship Management solutions.
We provide a project lead service that starts with a business needs document, moving into an executive summary which discusses the features, benefits and costs of the potential implementation and finally providing a project plan and employee training.
LETN are Vendor independent but do have specific experience with both SAGE ACT! Software and Microsoft CRM 3.0.
A correctly implemented CRM solution can significantly improve the sales pipeline of any sized business. With Microsoft now offering a discounted CRM 3.0 license for Small Business Server 2003 customers, smaller businesses can afford to compete with larger competitors on a level footing.
A CRM solution is like any database, it is only as good as the data entered into it. To ensure our customers always see the maximum return on their investment we explore ways of making the solution highly available. Of particular success is our ability to enable remote salespeople or account managers to carry a copy of the database with them. This allows them to update opportunities, manage sales forecasts and add notes to existing customers records while on the move. To ensure the data is shared we can configure synchronisation so that the entire sales team is kept up to date. There is now an emerging need for people to access CRM via PDA’s and this is now possible with some applications.
