News
LETN Launch new Upgrades to Helpdesk and Remote Monitoring Services
From the 1st of March existing customers have received even more for their money on our Silver Helpdesk and Gold Proactive Support contracts.
We have upgraded our Trouble Ticket system which will now give you the ability to log, review and update your support tickets via our website. You will also be able to email the Helpdesk and a ticket will be automatically created for you.
There are now three ways you can log a Support Ticket….
1) Call *********** and press “2” for Support
2) Email ************** with details of your problem and contact number.
3) Visit http://www.letn.co.uk and use the link at the bottom left hand side of our homepage to log a ticket directly. You can also review, update or close your own tickets from here. An email with your login details will be sent to you or your manager before the 1st of March.
We are rolling out a new monitoring application to all our customers with Gold or Platinum support.
This new agent will keep us informed on the health of your primary server and the network. Our 1st Line support team will be watching a live health check dashboard enabling them to clearly see when something goes wrong and respond quickly. To give you absolute peace of mind we will also send you an email each day confirming the status of your system.
We will send this email to the current named contact on our system, if you would like to change this please let us know by emailing .(JavaScript must be enabled to view this email address)
